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Bumping the Lamp – What does Who Framed Roger Rabbit have to do with quality service delivery?

The phrase ‘bump the lamp’ may not be one you are familiar with.  Especially not in relation to quality service delivery. 

But it is.

‘Bumping the Lamp’ is a prime example of quality and attention to detail that is not immediately noticed but completely changes the experience for the end user.  So where does the phrase come from?

Well, it all started with the 1988 film Who Framed Roger Rabbit… 

A down on his luck detective solving a murder case in Toontown to prove the innocence of a cartoon rabbit – a timeless family classic. 

But to get to the bottom of ‘bumping the lamp’, we need to look behind the scenes; We need to look at the animation department.

Using both live action and animation, Who Framed Roger Rabbit creates a merged world where real people and cartoons (‘Toons) live side by side.  A complicated feat for the animation team to begin with but they took it further… they ‘bumped the lamp’.

The scene that coined the phrase involves a handcuffed Detective Valiant (Bob Hoskins) and ‘Toon Roger Rabbit bumping into an overhead lamp.

Did you spot it?

Don’t worry – Most people wouldn’t.

It’s all about the shadow cast on Roger. 

The simplicity of a shadow cast by a bumped lamp.  An attention to detail by the animators demonstrating the pride in their work, even if it is not immediately noticed by the audience.  But it elevates their emersion in the scene, with or without their knowledge.  It shows that going above and beyond for the end user doesn’t always have to be noticed and recognised to be appreciated.

Watch the clip again – look for Roger’s shadow.  Think about the dedicated time and commitment of the animators to create a realistic experience in a scene lasting no more than a minute.  Think about the animation team’s decision to do this for both them and the audience.  Think about how easy it is to miss, but the impact it has on the scene when you know it’s there.

It may be a phrase normally used in the film industry but the Voluntary, Community & Social Enterprise sector (VCSE) ‘bump the lamp’ all the time.  We take our services that extra bit further to ensure our service users have the best experience possible.  We deliver high quality services due to a dedication and passion to support those who need us. 

WE BUMP THE LAMP!

Visit the Quality 4 Health + Wellbeing Page to find out more about the accreditation – www.cvac.org.uk/quality-4-health-wellbeing/

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The Member Area also has a forum function, allowing VAC Member organisations to interact and support each other.

A quarterly newsletter to keep our members up to date on not only VAC Membership updates and opportunities but also specifically created content on topics of interest to the local voluntary, community and social enterprise sector. 

The Bimonthly Member Network is for VAC Members to connect with other VAC Members!

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40% Discount on VAC Room Hire – We offer a range of flexible rooms for hire located in Halifax, West Yorkshire. Our rooms include a fully equipped, large training room with SMART board and flipchart facilities seating up to 25 theatre style, two smaller meeting rooms seating up to 12 and a small office with computer facilities suitable for one-to-one meetings or rent-a-desk.

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VAC Membership

What's included?

You will receive a VAC Member welcome pack with useful information on getting the most out of your membership and a few extra treats!

Every member of VAC will be invited to our Annual General Meeting (AGM) and has voting rights for resolutions and proposals either in person or by proxy.

When you sign up to be a VAC Member, you will be assigned a Go-To Contact from the VAC team.

They will be your main point of contact for your membership, helping to answer questions and signposting you to the right place within VAC and/or our partnerships.

We want the VAC membership offer to be responsive to the needs of our members.  Member check ins keep us up to date on your organisation’s news and developments but also on any challenges or support gaps that may be affecting the VCSE sector. 

The information we receive during our member check ins will highlight trends and challenges that we can then explore support and solutions for via our membership offer and partnerships with local providers and authorities.

To support VAC members to feel connected and informed, we have created a unique Member Area on the VAC Website.

The online dashboard will keep you and your colleagues up to date on the latest member opportunities, training and news.

The Member Area also has a forum function, allowing VAC Member organisations to interact and support each other.

A quarterly newsletter to keep our members up to date on not only VAC Membership updates and opportunities but also specifically created content on topics of interest to the local voluntary, community and social enterprise sector. 

The Bimonthly Member Network is for VAC Members to connect with other VAC Members!

A perfect opportunity to support one another, find out about other local services and explore new collaborative opportunities and partnerships with fellow VAC members.

20% Discount on VAC Room Hire – We offer a range of flexible rooms for hire located in Halifax, West Yorkshire. Our rooms include a fully equipped, large training room with SMART board and flipchart facilities seating up to 25 theatre style, two smaller meeting rooms seating up to 12 and a small office with computer facilities suitable for one-to-one meetings or rent-a-desk.

Competitive rate on ID Badge Printing – Competitively priced to accommodate for smaller orders, our in-house ID Badge service supports both design and printing.

Based on feedback and insight we gain from our members, our training and events offer will complement local infrastructure support training programmes.

All sessions are cost effective and VCSE sector driven.